Privacy Policy

1. Introduction

VoltDesk (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our field service management platform at voltdesk.net.

2. Information We Collect

Information you provide directly:

• Account registration details: company name, contact name, email address, phone number, and company address.
• Work order data: customer names, service addresses, job descriptions, notes, photos, and attachments you upload.
• Billing information: processed securely through our payment processor; we do not store full card numbers.
• Communications: messages you send to our support team.

Information collected automatically:

• Log data: IP addresses, browser type, pages visited, and timestamps.
• Session cookies used to keep you logged in.
• Basic usage analytics to improve the Service.

3. How We Use Your Information

• To provide, operate, and improve the Service.
• To authenticate your identity and maintain your session.
• To send transactional emails (account verification, password resets, quotes).
• To respond to support requests.
• To detect and prevent fraud or abuse.
• To comply with legal obligations.

We do not sell your personal information to third parties.

4. Data Sharing

We may share information with:

• Service providers who assist in operating the Service (hosting, email delivery, payment processing) under confidentiality agreements.
• Law enforcement when required by law or to protect the rights, property, or safety of VoltDesk, our users, or the public.
• Successor entities in the event of a merger, acquisition, or sale of assets, with notice to affected users.

5. Data Retention

We retain your account data for as long as your subscription is active. After termination, data is retained for 30 days to allow recovery, then permanently deleted. Backups may persist for up to 90 days in accordance with our backup rotation policy. You may request earlier deletion by contacting us.

6. Security

We implement industry-standard security measures including encrypted connections (TLS), hashed passwords, and access controls. No system is 100% secure; we encourage you to use a strong, unique password and to report any suspected security issues to support@voltdesk.net.

7. Cookies

We use a single session cookie to keep you authenticated. We do not use third-party tracking or advertising cookies. You can disable cookies in your browser settings, but doing so will prevent you from logging in.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Data portability (receive your data in a machine-readable format).

To exercise these rights, contact us at support@voltdesk.net. We will respond within 30 days.

9. Children’s Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you by email or in-app notice before material changes take effect. The “Effective date” at the top indicates when the policy was last revised.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: