Terms of Service

1. Acceptance of Terms

By creating an account or using VoltDesk (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all users, including company administrators and technicians.

2. Description of Service

VoltDesk is a cloud-based field service management platform designed for electrical, low-voltage, and ISP companies. Features include work order management, customer records, scheduling, quoting, and technician dispatch tools.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must verify your email address before accessing the Service. Notify us immediately at support@voltdesk.net if you suspect unauthorized access.

4. Subscription and Payment

Access to the Service requires a paid subscription. Fees are billed monthly in advance. All fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days’ notice. Failure to pay may result in suspension or termination of your account.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• Upload or transmit malicious code, spam, or harmful content.
• Reverse engineer, decompile, or otherwise attempt to extract the source code of the Service.
• Resell, sublicense, or otherwise make the Service available to third parties without our written consent.

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You retain ownership of all data you upload. By using the Service, you grant VoltDesk a limited license to store and process your data solely to provide the Service.

7. Uptime and Support

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be announced when practicable. Support is provided via email at support@voltdesk.net.

8. Termination

Either party may terminate this agreement at any time. We reserve the right to suspend or terminate accounts that violate these Terms without prior notice. Upon termination, your access to the Service will cease and your data may be deleted after a 30-day grace period.

9. Limitation of Liability

To the fullest extent permitted by law, VoltDesk shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

11. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Delaware.

12. Changes to Terms

We may update these Terms from time to time. We will notify you by email or in-app notice at least 14 days before material changes take effect. Continued use of the Service after changes constitutes acceptance of the new Terms.

13. Contact

Questions about these Terms? Contact us at support@voltdesk.net or visit our contact page.